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Shipping & Returns

Shipping

Orders over $50 will ship for free (must be to the same address in the contiguous US). Orders under $50 will ship for $6.95. Our average free shipping delivery time is 3 - 7 business days.

The majority of orders ship within 24 to 48 hours.

We use Fed Ex, USPS priority, USPS first class or Smartpost depending on weight and destination.

Orders in AK, HI and APO, APE, PR, VI are based on the dollar amount of the order. The exact amount will be shown after the shipping information is entered and before payment information.

Need your order faster?

We also offer Flat Rate (Average 3-5 days): FEDERAL EXPRESS or USPS Priority for an additional charge based on the dollar amount. The exact amount will be shown after the shipping address is entered and before payment information is entered.  Please do not include Holiday and weekends when determining transit time.

We do not ship internationally.

Each order is shipped fully insured.

 

Return Policy

You may return new, unopened items within 15 days of delivery for a full refund to Cape Candle
2011 NE 10th Terrace, Ste 100, Cape Coral, FL 33909. Please enclose a copy of the original order and include specific instructions. (For example: Please exchange the white for ivory or please credit charge "the color did not look good in my living room")

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 3 business days).

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