Shipping & Returns
Shipping - US Only:
- Orders over $35 will ship for free using Smartpost or USPS economy delivery (must be to the same address in the contiguous US)typically arriving within 7 days.
- Orders under $35 will ship for $6.95
- We use USPS, FedEx or Smart post(Smart post ships economy packages to a post office near your address and then the US Postal Service delivers to your door). Our average free shipping delivery time is 5 - 7 business days.
The majority of orders ship within 24 hours. Please do not include Holidays and weekends when figuring transit times. An order placed on Friday after 11am will usually not ship until Monday. Normally orders placed by 11 am EST will ship the same day.
Need your order faster? (limited availability)
- Standard Shipping starts at $7.95 (Average 4-6 days)which ships Fed-Ex Ground, UPS or USPS depending on weight and delivery address.
- We also offer Priority 2-3 Days for an additional charge based on the dollar amount certain times of the year. The exact amount will be shown after the shipping address is entered and before payment information is entered.
- Please do not include Holiday and weekends when determining transit time. We will use the appropriate carrier to ensure a timely delivery.
Each order is shipped fully insured.
Return Policy You may return new, unopened items within 30 days of delivery for a full refund or exchange to Cape Candle 9801 Lella Ave, Tampa, FL 33615. Please enclose a copy of the original order and include specific instructions. (For example: Please exchange the white for ivory or please credit charge "the color did not look good in my living room") You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 3 business days).